Visiting & Connecting with a Patient

In-Person Visiting

Effective Friday, April 9, 2021 patients will not be able to have visitors.

In light of the provincial government’s stay-at-home-order and increasing COVID-19 cases in our community, we have made the difficult decision to suspend general visiting at our hospitals until further notice.

We know that this will be challenging, but we must do everything we can to protect the safety of our patients and community.

In exceptional circumstances, a visitor exception may be considered on a case-by-case basis. If you have any questions, please speak with your nurse.

We appreciate everyone’s support in limiting the number of people in our hospitals and doing everything we can to prevent the spread of COVID-19.

Important Information for Approved Essential Visitors:

Everyone is required to enter through a designated Visitor Entrance, participate in active screening and sign in and out.

  • Oakville Trafalgar Memorial Hospital – Level 1 Parking Garage Entrance
  • Milton District Hospital – Maternal Newborn Entrance
  • Georgetown Hospital – Main Entrance (ED Entrance for after-hours)
Visitors must:
  • wear a mask at all times
  • clean hands frequently and avoid touching surfaces
  • stay in the patient room for the duration of their visit
  • use public, not patient washrooms
  • not visit other clinical areas of the building
  • not take patients outside the hospital

Masking at Halton Healthcare

Patients and Visitors

All patients and visitors are asked to bring their own face covering or mask to wear while they are in our hospitals and community settings. If someone arrives without a face covering or mask, we will provide an appropriate mask and strongly encourage the wearing of it. Please read our Visiting Information & Guidelines document that includes details on wearing your face mask correctly.

Email a Patient

To send your greeting, please:
  • Choose the link to the required hospital below
  • Provide the full name of the patient in the subject line, including room number or unit, if known

Your message will be printed, sealed and delivered between Monday and Friday. Please allow up to 48 hours for the delivery of your message.

Choose your hospital:

Georgetown Hospital
Milton District Hospital
Oakville Trafalgar Memorial Hospital

Your email is like a postcard and may be seen by those handling it. Halton Healthcare is not responsible for e-mails that are misdirected, lost, or accidentally deleted from the message system. Greetings will only be delivered to current inpatients that have chosen to be listed in our hospital directory and replies cannot be sent.

Essential Item Drop Off

Essential items and special dietary food items can be dropped off for inpatients daily (7 days a week) between 9:00am – 9:00pm. Please do not drop off non-essential food for patients.

Screeners at the entrance will direct you to the centralized drop-off location at each hospital.

Essential items must be:

  • Placed in a disposable bag
  • Food must be in disposable containers
  • All items must be clearly labeled with the patient’s full name and location in the hospital (level, unit and room number i.e. 3-C-231)

Virtual Visiting Program

Please consider a virtual visit with a patient, available seven (7) days a week between 9:00am and 9:00pm. Virtual Visiting is available for patients and their loved ones to receive assistance with connecting over the internet.  Fill out the form below to arrange a virtual visit or call the Virtual Visiting hotline at 905-338-4615. Where possible, please provide 24 hours' notice.

The availability of virtual visits may be limited by demand, patients’ ability to interact, or the clinical condition of patients at the hospital.

Halton Healthcare is committed to protecting the privacy of our patients and staff. When using Skype, FaceTime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

Virtual Visiting Request Form

To accommodate as many requests as possible, we are encouraging families and loved ones to coordinate times you can all connect together at the same time. For example, through a Zoom meeting or FaceTime call, which allows multiple users/devices to log on simultaneously and meet together. We will do our best to help you set up an online meeting should you choose to do this.


Patient Information