Visitor Information
Family Presence Policy
We understand that family members, loved ones and partners in care are a vital part of a patient’s healing and well-being. At Halton Healthcare, we warmly welcome family members, loved ones and partners in care, as identified by the patient, to visit in a way that aligns with the patient’s preferences, wishes and safety.
While there are no specified visiting hours, quiet time has been designated from the hours of 10:00 pm until 7:00 am every day to promote a restful healing environment for our patients. We will work with patients and family members to accommodate overnight stay requests where possible.
New Video Calling Feature Now Available on All Bedside Patient Entertainment Terminals
The Video Calling feature is now available on all bedside patient entertainment terminals, making it easier for patients to connect with their loved ones while staying in the hospital. This service is completely free for patients and families and does not require any device rental. You can find the Video Calling application under the "Connectivity and Entertainment" section on the terminal.
How It Works
Patients and their loved ones can refer to the Video Calling Guide for detailed instructions on how to use the new feature.
We hope this new feature enhances your experience and helps you stay connected with your loved ones.
Pet Visitation
All pet visits must be pre-arranged and are limited to dogs.
These visits are permitted for:
- Complex Continuing Care or Rehab patients who have a prolonged hospital stay
- Patients requesting a visit for compassionate reasons such as palliative care
All pet visits must be pre-arranged with the patient's recreational therapist, clinical resource nurse or nursing staff. Appropriate paperwork must be completed prior to the visit.
Pets from registered agencies such as the Oakville Humane Society or St. John Ambulance Therapy have approval for scheduled visits to our hospitals as part of animal-assisted therapy and activities. These dogs are easily identifiable by the agency bandanas they wear.
Service animals, such as guide dogs, are welcomed at our hospitals.
Email a Patient
Halton Healthcare offers a complimentary patient email service for individuals who cannot come to the hospital for a visit.
To send your greeting, please:
- Choose the link to the required hospital below
- Provide the full name of the patient in the subject line, including room number or unit, if known
- Type and send your message
A volunteer will print your message, seal it and arrange for delivery between Monday and Friday. Please allow up to 48 hours for the delivery of your message.
Choose your hospital:
Georgetown Hospital
Milton District Hospital
Oakville Trafalgar Memorial Hospital
Remember, your email is like a postcard and may be seen by those handling it. Halton Healthcare is not responsible for e-mails that are misdirected, lost or accidentally deleted from the message system.
Greetings will only be delivered to current inpatients that have chosen to be listed in our hospital directory. Replies cannot be sent. For safety reasons, volunteers are unable to open attachments.
Mail A Patient
Incoming mail will be delivered to each patient care unit. Please address mail as follows:
Georgetown Hospital
Patient name (and unit/room number)
c/o Halton Healthcare
Georgetown Hospital
1 Princess Anne Drive, Georgetown, Ontario L7G 2B8
Milton District Hospital
Patient name (and unit/room number)
c/o Halton Healthcare
Milton District Hospital
725 Bronte Street South, Milton, Ontario L9T 9K1
Oakville Trafalgar Memorial Hospital
Patient name (and unit/room number)
c/o Halton Healthcare
Oakville Trafalgar Memorial Hospital
3001 Hospital Gate, Oakville, Ontario L6M 0L8
Important: The patient's home address should be included as the return address, so if they are discharged before they receive their mail, the letter can be forwarded to their home address.