Know Your Healthcare Options

Know Your Healthcare Options

Remember, our hospitals are always here to provide emergency medical care. You may be able to use another healthcare option to get the care you need more quickly if your condition is not urgent. These alternate healthcare options may include:

  • Calling your family doctor or nurse practitioner and talking to your pharmacist
  • Visiting an urgent care centre or walk-in clinic
  • Visit Health 811 online or call 811 for access to a Registered Nurse 24 hours a day, 7 days a week

If You Need Emergency Care

Call 911 or go to your closest Emergency Department.

The Emergency Department is for urgent, immediate and unscheduled healthcare services and is one of several choices to receive care.

Expect Longer Than Average Wait Times

Our Emergency Department wait times may be longer than expected. Patients are treated in order of severity, not by arrival time. We appreciate your patience and understanding.

What to Bring to the Emergency Department?

  • Your Ontario Health Card and additional health insurance information as well your family physician’s contact information
  • All your medications in their original containers or a written list of any medications, herbal remedies and vitamins you take regularly. Don’t forget to include the dosages and frequency of medications. Consult with the emergency health team before taking anything
  • Up-to-date healthcare information such as allergies and past health issues
  • Supplies and Activities for Children: If you are coming with a baby or a child, don’t forget to stock up your baby bag with diapers, bottles, blankets, comfort items and toys or activities to keep them busy

Feeling Overwhelmed 

If you need help or would like to talk to someone, support is available from the following organizations:

COAST: Crisis Outreach and Support Team
For Halton Region residents 16 years of age and older experiencing a mental health crisis.
Crisis Line: 1-877-825-9011

ROCK: Reach Out Centre for Kids
Assessment and treatment of children, adolescents and families.
Mobile Crisis Line: 905-878-9785

SAVIS: Sexual Assault & Violence
Intervention Service
Support for survivors of violence.
Crisis/Support Line: 905-875-1555

Distress Centre Halton
To better cope with crisis, loneliness and emotional stress.
Oakville: 905-849-4541
North Halton: 905-877-1211
Burlington: 905-681-1488

Kids Help Phone
Phone: 1-800-668-6868
Text: 686868

Suicide Crisis Helpline
Call or Text 988


Plan Ahead to Avoid a Trip to the Emergency Department