Quality Improvement Plan - Halton Healthcare

Estimated Emergency Department
Wait Times - Learn More
Last Updated: Dec 11, 05:00 PM

georgetown

02 Hour(s) and 26 Minute(s)

milton

02 Hour(s) and 35 Minute(s)

oakville

01 Hour(s) and 48 Minute(s)

Quality Improvement Plan 2023/24

The Quality Improvement Plan (QIP) is a fundamental component of the Excellent Care for All Act (ECFAA), 2010. This legislation requires hospitals to develop an annual plan for the fiscal year and make this plan available to the public.

Halton Healthcare considered a number of alignments in drafting the plan this year as it relates to our strategic priorities CONNECT, ADVANCE, RESPOND and ENGAGE. This years QIP continues to build on the successes of previous plans with a focus on ensuring high quality people centred care. Click here to read our Strategic Plan.

Halton Healthcare’s 2023/24 QIP identifies eleven change ideas.



Access to Care	We will start a pilot project on the inpatient medicine unit at Oakville to improve documentation of Estimated Date of Discharge. We will enhance the use of Patient Oriented Discharge Summaries and related procedures. We will create and implement discharge instructions for common diagnoses in the Emergency Department. We will streamline the clinician discharge medication reconciliation process to involve patients and families at the bedside. We will implement a pilot post-discharge follow up phone call initiative for patients discharged with respiratory illnesses.

Discharge	We will improve access to allied health assessments by allowing regulated health professionals to refer themselves. We will display Emergency Department wait times on the hospital’s external website. We will establish a process to identify and prioritize admitted patients at risk for responsive behaviours for appropriate inpatient bed placement.

Patient Experience	We will conduct educational sessions for frontline staff and leaders on de-escalation techniques for challenging situations. We will develop and offer education sessions for staff and physicians on culturally responsive care. We will complete the second year of the Managing Obstetrical Risk Effectively program.

Access to Care

We will start a pilot project on the inpatient medicine unit at Oakville to improve documentation of Estimated Date of Discharge.
We will enhance the use of Patient Oriented Discharge Summaries and related procedures.
We will create and implement discharge instructions for common diagnoses in the Emergency Department.
We will streamline the clinician discharge medication reconciliation process to involve patients and families at the bedside.
We will implement a pilot post-discharge follow up phone call initiative for patients discharged with respiratory illnesses.

Discharge

We will improve access to allied health assessments by allowing regulated health professionals to refer themselves.
We will display Emergency Department wait times on the hospital’s external website.
We will establish a process to identify and prioritize admitted patients at risk for responsive behaviours for appropriate inpatient bed placement.

Patient Experience

We will conduct educational sessions for frontline staff and leaders on de-escalation techniques for challenging situations.
We will develop and offer education sessions for staff and physicians on culturally responsive care.
We will complete the second year of the Managing Obstetrical Risk Effectively program.

Quality Improvement Plan 2023/24

The Quality Improvement Plan is a fundamental component of the Excellent Care for All Act (ECFAA), 2010. This legislation requires that health service providers from all sectors develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The 2023/24 plan contains many of the same features of its predecessors: an identified list of system focused quality indicators, performance data and targets as well as associated improvement initiatives and milestones. The plan also continues to represent a subset of our broader corporate quality and safety plan and is aligned with the broader provincial health system quality agenda.

Within this context, the 2023/24 Quality Improvement Plan has a strategic focus on health system recovery, enhanced hospital capacity and access to care and workforce stabilization and revitalization. As well, Halton Healthcare will also move forward on year two deliverables attached to our Strategic Plan, on Health Information System optimization and a refresh of our Patient Experience and Engagement Strategy.

Halton Healthcare’s 2023/24 Quality Improvement Plan identifies seven quality indicators and thirteen improvement initiatives. The quality indicators identified in the plan include:

Emergency Department wait time for inpatient bed.

Did you receive enough information when you left the hospital?

Would you recommend the Emergency Department?

Percentage of eligible staff participating in Year 2 of the moreOB program.

Best Possible Medication Discharge Plan percentage compliance.

Decrease number of workplace violence incidents.

Culturally Responsive Care.

This year Ontario Health has clarified that the submission of the QIP will be considered mandatory and Halton Healthcare has prepared the following documents which are available in the links on this page. These documents will be submitted through the provincial quality portal when available.

Please feel free to contact us for additional information on our Quality and Patient Safety Program at Halton Healthcare.

Letitia McDougall
Director, Quality and Patient Relations,
3001 Hospital Gate, Oakville, ON L6M 0L8
905-845-2571 x 3811
lmcdougall@haltonhealthcare.com

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Halton Healthcare's annual Quality Improvement Plan is critical to ensure the delivery of safe, effective and people-centred care.

Quality Improvement Plan 2023/24

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Quality Improvement Plan 2023/24