Estimated Emergency Department
Wait Times - Learn More
Last Updated: Dec 08, 04:00 AM

georgetown

03 Hour(s) and 18 Minute(s)

milton

00 Hour(s) and 54 Minute(s)

oakville

03 Hour(s) and 50 Minute(s)

Estimated wait time to see a physician in the Emergency Department

Quality of Care

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Halton Healthcare's annual Quality Improvement Plan is critical to ensure the delivery of safe, effective and people-centred care.

It provides a roadmap for the organization to identify opportunities for improvement, set objectives and measure progress towards achieving exemplary patient experiences.

Quality Improvement Plan 2024/25

The Quality Improvement Plan (QIP) is a fundamental component of the Excellent Care for All Act (ECFAA), 2010.  This legislation requires hospitals to develop an annual plan for the fiscal year and make this plan available to the public.

Halton Healthcare considered a number of alignments in drafting the plan this year as it relates to our strategic priorities CONNECT, ADVANCE, RESPOND and ENGAGE. This years QIP continues to build on the successes of previous plans with a focus on ensuring high quality people centred care. Click here to read our Strategic Plan.

Halton Healthcare’s 2024/2025 QIP identifies three key change ideas.

  
 

Access to Care

Access to care

  • We will improve flow in the Emergency Department at Oakville Trafalgar Memorial Hospital by modifying
    physician scheduling to ensure more consistent coverage in Zone C.
 

Discharge

Discharge

  • We will impact the acute length of stay by ensuring patients and families receive
    early communication of their estimated date of discharge to enable timely discharge.
 

Patient Experience

Patient Experience

  • We will implement a mandatory education program focusing on equity, inclusion, diversity, and anti-racism (EIDA-R)
    as well as First Nation, Inuit, Metis and Urban Indigenous (FNIMUI) cultural safety.

 

Helpful Resources

QIP Work Plan
 
QIP Narrative

Please feel free to contact us for additional information on our Quality and Patient Safety Program at Halton Healthcare.

Letitia McDougall
Director, Quality and Patient Relations,
3001 Hospital Gate, Oakville, ON L6M 0L8
905-845-2571 x 3811
lmcdougall@haltonhealthcare.com

 

Quality Improvement Plan 2023/24

The Quality Improvement Plan is a fundamental component of the Excellent Care for All Act (ECFAA), 2010. This legislation requires that health service providers from all sectors develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The 2023/24 plan contains many of the same features of its predecessors: an identified list of system focused quality indicators, performance data and targets as well as associated improvement initiatives and milestones. The plan also continues to represent a subset of our broader corporate quality and safety plan and is aligned with the broader provincial health system quality agenda.

Within this context, the 2023/24 Quality Improvement Plan has a strategic focus on health system recovery, enhanced hospital capacity and access to care and workforce stabilization and revitalization. As well, Halton Healthcare will also move forward on year two deliverables attached to our Strategic Plan, on Health Information System optimization and a refresh of our Patient Experience and Engagement Strategy.

Halton Healthcare’s 2023/24 Quality Improvement Plan identifies seven quality indicators and thirteen improvement initiatives. The quality indicators identified in the plan include:

  1. Emergency Department wait time for inpatient bed.
  2. Did you receive enough information when you left the hospital?
  3. Would you recommend the Emergency Department?
  4. Percentage of eligible staff participating in Year 2 of the moreOB program.
  5. Best Possible Medication Discharge Plan percentage compliance.
  6. Decrease number of workplace violence incidents.
  7. Culturally Responsive Care.

This year Ontario Health has clarified that the submission of the QIP will be considered mandatory and Halton Healthcare has prepared the following documents which are available in the links on this page. These documents will be submitted through the provincial quality portal when available.

Please feel free to contact us for additional information on our Quality and Patient Safety Program at Halton Healthcare.

Letitia McDougall
Director, Quality and Patient Relations,
3001 Hospital Gate, Oakville, ON L6M 0L8
905-845-2571 x 3811
lmcdougall@haltonhealthcare.com