Estimated Emergency Department
Wait Times - Learn More
Last Updated: Jun 05, 03:45 PM

georgetown

02 Hour(s) and 55 Minute(s)

milton

03 Hour(s) and 27 Minute(s)

oakville

04 Hour(s) and 27 Minute(s)

Estimated wait time to see a physician in the Emergency Department

Please note: A technical issue is affecting Emergency Department wait time updates on this website, and the information displayed is currently not accurate. We are working to resolve the issue and restore normal updates as soon as possible.

Quality of Care

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Halton Healthcare's annual Quality Improvement Plan is critical to ensure the delivery of safe, effective and people-centred care.

It provides a roadmap for the organization to identify opportunities for improvement, set objectives and measure progress towards achieving exemplary patient experiences.

Quality Improvement Plan 2026/27

The Quality Improvement Plan (QIP) is part of the Excellent Care for All Act (ECFAA), 2010, which requires hospitals to create a plan each year and share it with the public.

Halton Healthcare created this plan to align with our strategic priorities: CONNECT, ADVANCE, RESPOND, and ENGAGE. Our 2026/2027 QIP builds on the progress we’ve made and continues to focus on providing high-quality, people-centred care, with a strong emphasis on Access to Care and Patient Safety. These priorities reflect both Provincial direction and our own patient safety goals.

Read our Strategic Plan

 

Making it easier to get care when you need it.

The 2026/2027 workplan aims to:

  • Reduce how long patients wait to see a doctor after arriving at the Emergency Department 
  • Decrease the time people spend waiting in the Emergency Department for a hospital bed
  • Help patients who don’t need admission to move through the Emergency Department more efficiently and safely

To do this, the organization is:

  • Improving how beds are managed across hospitals 
  • Expanding alternatives to hospital stays, such as Home and Community Care and Ambulatory Care Clinics 
  • Strengthening partnerships with community and primary care providers so patients can be discharged sooner with the right supports

 

Please feel free to contact us for additional information:

Jacqueline Vlahos (she/her)
Director, Professional Practice & CPIO
(905) 845-2571 x 6801
Email: JVLAHOS@haltonhealthcare.com

Helpful Resources

QIP Work Plan
 
QIP Narrative

Quality Improvement Plan 2023/24

The Quality Improvement Plan is a fundamental component of the Excellent Care for All Act (ECFAA), 2010. This legislation requires that health service providers from all sectors develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The 2023/24 plan contains many of the same features of its predecessors: an identified list of system focused quality indicators, performance data and targets as well as associated improvement initiatives and milestones. The plan also continues to represent a subset of our broader corporate quality and safety plan and is aligned with the broader provincial health system quality agenda.

Within this context, the 2023/24 Quality Improvement Plan has a strategic focus on health system recovery, enhanced hospital capacity and access to care and workforce stabilization and revitalization. As well, Halton Healthcare will also move forward on year two deliverables attached to our Strategic Plan, on Health Information System optimization and a refresh of our Patient Experience and Engagement Strategy.

Halton Healthcare’s 2023/24 Quality Improvement Plan identifies seven quality indicators and thirteen improvement initiatives. The quality indicators identified in the plan include:

  1. Emergency Department wait time for inpatient bed.
  2. Did you receive enough information when you left the hospital?
  3. Would you recommend the Emergency Department?
  4. Percentage of eligible staff participating in Year 2 of the moreOB program.
  5. Best Possible Medication Discharge Plan percentage compliance.
  6. Decrease number of workplace violence incidents.
  7. Culturally Responsive Care.

This year Ontario Health has clarified that the submission of the QIP will be considered mandatory and Halton Healthcare has prepared the following documents which are available in the links on this page. These documents will be submitted through the provincial quality portal when available.

Please feel free to contact us for additional information on our Quality and Patient Safety Program at Halton Healthcare.

Letitia McDougall
Director, Quality and Patient Relations,
3001 Hospital Gate, Oakville, ON L6M 0L8
905-845-2571 x 3811
lmcdougall@haltonhealthcare.com