Exemplary Patient Experiences, Always.

 

Exemplary Patient Experiences, Always.

The Act Includes Requirements For:

  • Quality committees, which report to health care organizations on quality-related issues;
  • In compliance with the Excellent Care For All Act, HHS' compensation plan is linked to the achievement of performance improvement targets for the President and CEO and members of the HHS Senior Management Team, as set out in the annual Quality Improvement Plan which took effect April 2011.
  • HHS' Quality Improvement Plan is one tool that we are using to help us document and review our current performance in a variety of areas. With this plan, we will be able to very clearly see our targeted areas for improvement and chart our progress;
  • Executive compensation, must be linked to achieving improvement targets set out in the annual quality improvement plan;
  • Each of the four compensable targets will have a value of 1%. The final assessment of the achievement of the Quality Improvement Plan targets will occur on or before March 31 each year. Failure to achieve targets may result in up to 4% of the annual salary paid for that fiscal year, being reduced during February and March of that year.
  • Patient/client/caregiver surveys to assess satisfaction with services;
  • Staff surveys to assess satisfaction with employment experience and views about the quality of care provided by the health care organization;
  • Declarations of values, which are developed after public consultation by health care organizations that are currently without one;
  • Patient relations process to address patient experience issues and reflect its declaration of values.

Uncommon content coming soon.