Exemplary Patient Experiences, Always.

 

Exemplary Patient Experiences, Always.

Patient and Family Advisory Committee Terms of Reference

Purpose

To identify opportunities to improve the care experience for patients, family, and caregivers.

Responsibilities

  • To listen and learn from patients, family members and/or their caregivers to improve on the patient experience.
  • To identify ideas to improve patient experiences through sharing and reflection on personal experiences with the health services at Halton Healthcare.
  • To foster and maintain open communication between the healthcare team and patients/families to enable the opportunity to provide recommendations and insights based on the patient, family, and caregiver experience.
  • To advise on ways to enhance the partnership with patients, family members and/or caregivers of patients.
  • To provide recommendations for improvement.

Membership

  • The membership will consist of 4-6 patients, family members of patients and/or caregivers who have received services through Halton Healthcare in the last 2 years.
  • The committee will also include up to 3-4 staff members invited to sit on the Committee.  The staff will represent a cross section of the organization and may include a social worker, charge nurse, manager.

Chairs

  • The Committee is co-chaired by:
    • A patient/family member/caregiver 
    • A staff member
  • The Chairs will be jointly responsible for developing the agenda; chairing the meetings; as well as communicating with members of the Committee.

Meeting Etiquette

  • Regularly attend and be active participants.
  • Treat every participant with respect and courtesy.
  • Allow every participant to be heard, without interruption, and to have their needs addressed.
  • Keep discussions focused, concise, and confidential (not identifying patient names, or sharing details outside of meeting).

Frequency of meetings

  • Meetings will be held every two months. 
  • Ad hoc meetings, if required, to be called by the chair.
  • The location of the meetings will be the Burlington Dialysis Center.

Meeting Minutes

  • Minutes of the meetings will be recorded and available for all committee members.
  • They will be posted in the patient lounge and on the Nephrology PFAC webpage.
  • Minutes will reflect membership as invited and attended.
  • Guests are recorded in the minutes as non-voting.

Quorum

A quorum for PFAC is 50% plus 1 of rostered members, and one of the co-chairs.

Updated: June 7, 2017
Approved by: The Patient and Family Advisory Committee, July 18, 2017

Updated: November 17, 2015
Approved by: The Patient and Family Advisory Committee, January 19, 2016 

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