Your Room

While every effort will be made to honour your request for a private or semi-private room, our ability to do so will depend on the availability of rooms and the requirements of the entire patient unit.

For all accommodation inquiries, please call:
Georgetown Hospital Admitting Office
Tel: 905-873-0111 Ext. 8523

Milton District Hospital Admitting Office
Tel: 905-878-2383 Ext. 7017

Oakville Trafalgar Memorial Hospital Accommodation Office
Tel: 905-845-2571 Ext. 4672

Standard Room

The standard patient room at our hospitals has four beds. The cost of this room is generally covered by provincial health insurance plans such as OHIP. Non-Canadian residents, patients who are not covered by provincial health insurance plans or those admitted to a self-pay procedure, will be required to pay for their stay.

Private and Semi-Private Rooms

These patient rooms have one (private) or two (semi-private) beds. Since these rooms are not covered by provincial health plans such as OHIP, there is normally an extra charge. Many patients have additional health insurance coverage, which may cover the cost of the room upgrade.

It is a good idea to check your insurance coverage before coming to the hospital.

If you do not have additional coverage under your supplemental insurance plan, and you request a private or semi-private room, you will be responsible for the extra charge.

Additional Charges

Provincial health insurance plans do not cover uninsured services, including but not limited to semi-private or private rooms, telephones, and items such as crutches, aerochambers, or fibreglass casts. Charges for these services are the responsibility of the patient.

Your Hospital Bill

The Ontario Health Insurance Plan (OHIP) covers most essential health care services provided to Ontario residents with valid OHIP cards. Canadian residents with health cards from other Canadian provinces are also covered. If you are insured in another province, we will process an inter-provincial claim on your behalf. Some supplemental health insurance plans will cover what OHIP does not. Read your insurance plan carefully to make sure you understand your coverage before you come to the hospital as we are not able to verify your private insurance coverage.

Additional fees are charged for items such as:

  • Preferred accommodation (semi-private or private room)
  • Ambulance
  • Medical devices (such as crutches and splints)

Non-residents of Canada, as well as Canadian residents without a provincial health card, will be billed for all services and items received, typically through two bills–one from the hospital and one from the physician who provided care.

Questions? Please contact our Finance Department or 905-338-4640.

Alternate Level of Care and Co-payment Charges

A patient who no longer requires the acute care services of the hospital will be designated as an Alternate Level of Care (ALC) patient. The Social Worker or Patient Flow Navigator on your unit will meet you prior to this time to discuss your discharge options based on the care needs identified by your healthcare team. If you require community support services or specialized rehabilitation services, with your consent, the necessary referrals will be made.

There have been significant investments in enhancing community support services in our region to help our patients return to their home, where they can continue to convalesce, at the time of discharge.

Patients whose care needs exceed that which can be reasonably provided in the community, and who require a complex level of care, will be charged a co-payment. These rates are set by the Ministry of Health and Long-Term Care. Information regarding these rates is available from our Finance Department or on the Ministry of Health and Long-Term Care website.

If you have any questions regarding ALC or Co-payment, please ask to speak with the Social Worker or Patient Flow Navigator on the unit.