Quality Care and Patient Safety

Halton Healthcare is constantly implementing quality and safety initiatives to improve our patient’s hospital experience. We continually monitor our services to provide our communities with access to safe, quality care in a patient and family focused environment.

Your Health Care–Be Involved was an initiative launched by the Ontario Hospital Association. The initiative is guided by the concept of patient empowerment and on the important role patients can play at each stage in their care.

Being accountable to our patients and community is essential to earning your trust and building a reputation for excellence. Halton Healthcare defines accountability as making the right clinical and managerial decisions, managing resources efficiently, actively measuring our performance and implementing all this in an open and transparent manner.

If you have a compliment or concern about the care you have recently received or are currently experiencing at one of our hospitals we encourage you to contact Patient Relations.

Patient Safety Initiatives

We are continually working to improve our care and implement innovative safety initiatives each year. Patients and their family are valued members of the healthcare team. We welcome and promote conversations between our patients and staff and aim to involve everyone in creating a safer healthcare environment.

If you wish to learn more about patient safety programs at our hospitals, please ask a member of your healthcare team or contact the Quality and Patient Relations department. Our safety programs cover a wide range of initiatives including the following.


Delirium is a common and serious medical condition that is characterized by a quick change in mental functioning. Delirium is different from dementia, but they often occur together. An inter-professional team has implemented a number of initiatives to prevent and reduce the prevalence a delirium, assist in early identification and rapid treatment.

Falls Prevention

Halton Healthcare is actively involved in enhancing our Falls/Safe Mobility program at all three Hospitals.

Hand Hygiene - Care Begins with Clean Hands

Hand washing is your best defence against infection. Good hand hygiene means washing your hands with soap and water or using a waterless, alcohol-based hand gel or foam product to clean your hands. We encourage everyone to wash their hands thoroughly at our convenient hand washing stations as they enter and exit our hospitals.

Medication Safety

We implement the latest medication dispensing, storage and retrieval technology available on the market today at all three of our hospitals. This ensures that the right patient is getting the right dose of the right medication and that the process is properly documented.

  • Make sure you always keep an accurate list of the medications you take at home and bring to hospital 
  • Understand what your medications are for–talk to your community pharmacist for information
  • Let us know if you have any allergies to medications and what your previous reaction has been

A form to list your medications is available for printing. (see My Medication List on this page in the related downloads section)

Positive Patient Identification (PPID)

Our Laboratory was the first in Canada to pilot an electronic patient identification system called Mobilab by Iatric Systems. This Positive Patient Identification (PPID) and labelling system improve patient safety by reducing patient and specimen identification errors.

Pressure Injury Prevention

Pressure injuries are a change or break in the skin caused by constant pressure – usually over a bony area such as a tailbone or heel. We have a Pressure Injury Prevention program in place which is helping to decrease the incidences due to enhanced care and treatment practices.

Prevention of Venous Thromboembolism (VTE)

Venous Thromboembolism or VTE refers to clots in the blood that can develop in the deep veins of the legs (called deep vein thrombosis or DVT) or in the lungs (called Pulmonary Embolism). Many hospitalized patients such as those undergoing major surgery, have a significantly increased risk of developing blood clots. Please see the VTE document in the related downloads for more information.

Safety Champions

Halton Healthcare has a a team of Safety Champions across the organization whose expertise ensures safety concerns and best practices are shared at the clinical level at each hospital. Each department and patient care unit has identified one or two Safety Champions who work collaboratively as safety ambassadors.

Safety Huddles

We use Safety Huddles as a key strategy to increase open communication among interdisciplinary teams, heighten safety awareness among clinical staff, and identify and find solutions for staff and patient safety concerns. Safety Huddles are an opportunity for all staff to discuss safety issues in their units.