Patients

Preparing for Discharge

At Halton Healthcare, our goal is to provide quality care in a timely fashion and help you to return home as soon as you are medically ready for discharge. We make every attempt to provide you with as much notice as possible of your discharge date so that you can make arrangements for your transportation home and for any support(s) that you may need after discharge. On your day of discharge, please be sure that you have all of your possessions before leaving the hospital.

While our normal discharge time for medical and surgical units is between 10:00 am and 11:00 am, discharge may occur at any time until 10:00 pm. In order to make this transition as smooth as possible, please:

• Identify a family member or friend who can help transport you home
• Review your discharge information (if you have any questions or concerns, talk to your nurse before you leave)
• Fill prescriptions for medications (for your convenience, there is a pharmacy in the main lobby at OTMH and MDH)

Need Help Going Home?

If you need help, please speak with your nurse. There are a number of community-based services that can help transport and transition patients home, for a nominal fee. Please click here for more information about arranging your transportation and organizations that can assist.

Personal Belongings

Please take all belongings with you when you are discharged. The hospital does not assume responsibility for any of your personal items.

Waiting for a Ride?

Discharged patients may wait for their ride home in the hospital lobby, cafeteria or the unit lounge.

Designated Patient Pick-up Area

There are designated patient pick-up and drop-off areas at each hospital. Please contact the patient care unit for more information about where to pick-up patients.

By the order of the Ontario Fire Code, parking is not permitted in the front circular driveway at our hospitals. Cars left in these areas may be ticketed by the Municipal Parking Services as they are designated Fire Routes. Please obey all signage and ask staff or security for clarification.

Patient Experience Survey

Patients may be randomly selected to provide feedback on their hospital experience. You may receive a Patient Experience Survey by email after your discharge from or visit to the hospital, if you provided consent to Halton Healthcare using your email address to contact you. Your confidential comments will help us monitor the quality of our services, tell us what we are doing well, and provide ideas on how to improve our patient and family care. We appreciate your feedback.

If you wish to be excluded from the Patient Experience Surveys, contact Patient Relations by emailing patientrelations@haltonhealthcare.com or by calling 905-338-4138.