Upon request, a patient will be directed to the Privacy Officer, who will coordinate access to their personal information in accordance with this policy and related governing legislation (The Public Hospitals Act, the Mental Health Act, Personal Health Information Protection Act).
HHS will respond to an individual’s request immediately, with access to be arranged within 10 working days of the request. HHS may extend the time for responding, if meeting the time limit would unreasonably interfere with the activities of HHS.
A cost recoverable fee will be charged for copies of personal/health information.
Patients who wish to challenge the accuracy and completeness of the information, will be asked to document and sign an addendum – which will be affixed to their permanent patient file. Where appropriate, HHS will transmit the amended information to third parties, who received the original documents.