Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Frequently Asked Questions

How will I know that my application has been received?

If you apply on-line, you will receive an automated reply acknowledging receipt of your application.  In this message you will be asked to confirm your application through the link sent to the email address you provide.  If you do not see a confirmation email, your application will not be complete.

After submitting my application what are the next steps? 

Patient Relations will contact you to book an interview. Following a successful interview, we may proceed with your references. If we are able to offer you a position, Volunteer Services will review the health screening requirements with you. This involves having a TB skin test done as part of your onboarding as a Patient & Family Advisor. There is typically a fee for this testing and Halton Healthcare is unable to cover this.

How long does it take before I can participate?

Within 2 - 4 weeks following the completion of the 2-step TB skin test. You will be required to attend a three-hour general orientation and any additional role-specific training required.    

What is the expected time commitment?

It may be a one-time activity, such as sharing your hospital experience with health care providers or it may involve participation in a committee, working group or team. Advisors may also be interested in being part of the Patient & Family Advisory Council; the work with this committee requires a 2-4 hour commitment per month.

Do I need to pay for parking?

You will not have to pay for parking.  Your identification badge will provide access to parking and the hospitals.

Can I choose what I would like to participate in?

We will discuss your interests with you and inform you of any opportunities for you to join.   

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