Exemplary Patient Experiences, Always.


Exemplary Patient Experiences, Always.

Patient Relations

We are committed to delivering exemplary patient experiences, always.

We recognize that sometimes patients and their families may have concerns or wish to share their positive patient experience with us. To make continuous improvements we want and need to hear from you.

Patient Relations Advisor (with direct access to the President & CEO):  Kelly Ingram

Georgetown Hospital: 905-873-0111 x4138
Milton District Hospital: 905-878-2383 x4138
Oakville Trafalgar Memorial Hospital: 905-845-2571 x4138

Email Patient Relations

Hospital Addresses

Georgetown Hospital
1 Princess Anne Dr.
Georgetown, ON L7G 2B8
View Map & Directions

Milton District Hospital
725 Bronte Street South
Milton, ON, L9T 9K1
View Map & Directions

Oakville Trafalgar Memorial Hospital
3001 Hospital Gate 
Oakville, ON L6M 0L8
View Map & Directions

How can Patient Relations Help Me?

  • Advocates for patients and families by helping to resolve concerns they may have about the care they have received
  • Supports patients and families by facilitating effective communication with staff and care providers
  • Provides information about hospital policies, processes and recommends next steps
  • Shares your ‘Compliments and Concerns’ with staff 

When should I contact a Patient Relations Advisor?

We encourage you to always speak to your nurse, clinical resource nurse or doctor. If you’re not satisfied with the response (or if they’re not available), ask to speak to the Patient Care Manager. If you have concerns that are not resolved to your satisfaction, please contact Patient Relations.

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