Emergency Department Wait Times

Wait times are updated every 15 minutes and are estimates for information only, are not guaranteed, and can change significantly and immediately. Patients are seen on a priority-basis—based on their medical condition and the severity of their situation—not a first-come, first-served basis. This helps the sickest patients get the care they need first, whether they arrive on their own or via ambulance, even though they may arrive after other patients.
 

If you are experiencing a serious medical emergency, call 911 or go to the nearest Emergency Department. Emergency care is available 24/7 at all three of our hospitals.

Visiting our Emergency Department

The Ontario Health Insurance Plan (OHIP) covers most essential health care services for Ontario residents with a valid OHIP card. Canadian residents with valid health cards from other provinces are also covered. If you are insured by another province, we will submit an interprovincial claim on your behalf for hospital fees.

Some services and items are not covered by OHIP, but may be covered by your private or extended health insurance. Please review your insurance plan before your visit, as the hospital cannot verify your private insurance coverage or determine your eligibility for reimbursement.

Charges for uninsured services are the responsibility of the patient. Additional fees are applied for services and items such as:

  • Private or semi-private accommodations

  • Ambulance services

  • Medical appliances

Non-residents of Canada, as well as Canadian residents who do not have a valid provincial health card are responsible for the full cost of all services and items received. In these cases, you will receive separate bills from the hospital (for hospital fees) and from the physicians who provided your care (for physician fees). The hospital does not administrate physician billing.

Questions? Please contact: accountsreceivable@haltonhealthcare.com or call 905-338-4640.

Other Healthcare Options

Our hospitals are always here to provide emergency medical care. However if your condition is not urgent, you may be able to use another healthcare option to get the care you need quicker. Download our Healthcare Options PDF.

When to visit the Emergency Department When to visit a Walk-In Clinic or Urgent Care Centre
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Speak to a Pharmacist

Pharmacists can answer questions and prescribe for certain common conditions. Visit www.ontario.ca/page/pharmacies

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Regional Virtual Urgent Care

Connect with a nurse practitioner virtually at
www.regional-virtual-urgent-care.ca

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Go to a Walk-In or Urgent Care Clinic

Search for clinics and virtual care services at www.mississaugahaltonhealthline.ca or www.centralwestoht.ca/services/navigate-health-services

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Visit your Family Doctor

Need a family doctor? Call 1-844-806-3093 or visit connectedcarehalton.ca/i-need-/a-doctor/

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Call 811 to Speak to a Registered Nurse for Free

Available 24/7, connect with a registered nurse for free and confidential health advice. Dial 811 or visit Health811.ontario.ca

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Paediatric RSV Immunization 

RSV (Respiratory Syncytial Virus) can be serious for infants and high risk children. Learn more about our RSV immunization clinic or ask your family doctor.

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Contact Mental Health Crisis Services 

Support for anxiety, suicidal ideations, sexual assault, addiction, and more are available at www.halton.cmha.ca. Some other resources:

COAST: Crisis Outreach and 
Support Team

For Halton Region residents 16 years of age and older experiencing a mental health crisis.

Suicide Crisis Helpline

24/7 crisis helpline for anyone in Canada thinking about suicide or is worried about someone they know. Call or text.

ROCK: Reach out Centre for Kids

Assessment and treatment of children, adolescents, and families.

SAVIS: Sexual Assault & Violence
Intervention Service

24/7 support for all survivors of violence regardless of gender.

Crisis line: 905-875-1555

Distress Centre Halton

24/7 crisis helpline for people experiencing loneliness, crisis, or stress. Free, regularly scheduled check-in calls are available.

Burlington crisis line: 905-681-1488

Halton Hills/Milton crisis line: 905-877-1211

Hamilton crisis line: 905-561-5800

Oakville crisis line: 905-849-4541