In Person Visiting

Effective Tuesday, August 18 all patients are allowed one visitor, every day between 11am and 2pm OR 4pm and 7pm. We ask families to coordinate among themselves which person will visit each day. Please refer to the chart below for more details.

Different care areas may have different capacities due to space, clinical activity levels, types of services offered, and the nature of their patient population. The safety of all patients and staff in the care area is the priority.

CategoryPatient DescriptorVisitor Guidelines
All inpatientsAll inpatients (exceptions noted below)
  • One visitor can provide one visit per day for up to 3 hours. Visiting must occur during designated visiting hours only. Does not need to be pre-scheduled / registered. There are no restrictions on who can visit
  • *Care partner will receive daily phone communication from a member of the healthcare team if there was no in-person visit and patient consents
Patients with Life Altering Events
  • Palliative/End of Life
  • 2 visitors at a time only. There are no restrictions on who can visit
  • Visiting can occur 24/7
  • Critical illness (ICU admission)
  • 2 visitors at a time. There are no restrictions on who can visit
  • Duration, frequency and timing of visit as determined by the unit / care team
  • Child Birth
  • One designated care partner for the duration of the stay
  • Surgery (major or unplanned / urgent)
  • Life Altering Diagnosis
  • As per “All inpatients” above
Vulnerable Patients
*Care Partner is the primary advocate for the patient.
*exceptions can be considered in unique circumstances.
  • Under 18 years
  • One care partner per day. There are no restrictions on who can visit
  • Significant developmental or intellectual disability
  • Cognitive impairment (e.g. severe brain injury, severe stroke)
  • Unmet care needs or significant risk to patient safety orundue burden on the healthcare team
  • Unable to communicate effectively (e.g. Aphasia)
  • To avoid significant physical/psychological harm, heightenedemotionally (unable to calm without medication or restrain) by supporting fundamental care needs
  • One visit per day determined in collaboration with the patient or POA
  • Person can stay up to 4 hours. There are no restrictions on who can visit
  • Between 10am – 7pm at a time agreed upon by the unit / care team
Emergency Department Patients 
  • One care partner with ED patient throughout stay. Can be a different care partner at different times.
  • Care partner is permitted to accompany the patient to the inpatient unit while they settle into their room (max 1 hour)
Patients requiring Transition of Care Support 
  • As per “All Inpatients” above
  • If visitor/care partner present during a transition visitor/care partner is permitted to accompany the patient while they settle into their new room (max 1 hour)
  • Patients being discharged should have a core partner present to receive discharge instructions
Outpatient Appointments 
  • Support available by one care partner if patient falls under Vulnerable Patient Category (see above)

*A care partner is someone identified by the patient that is present to support with emotional and physical care.