QuaIity Improvement Plan 2019/20

Halton Healthcare is pleased to share our ninth Quality Improvement Plan (QIP) for 2019/20. This plan, a subset of our broader Integrated Quality and Patient Safety Plan, describes the hospital’s priorities for and commitment to a series of quality issues, goals, measures and plans for change that is relevant to and informed by a broad stakeholder group, including our patients, families and communities. Although this year’s Quality Improvement Plan builds on the successes of our 2018/19 plan with key areas of focus on transitions in care and the patient experience, there is a new area of focus related to access to care. As such three of our indicators on this year’s QIP have a system level focus on ensuring care is delivered to the right patients, at the right time and in the right care environment.

Halton Healthcare considers a number of alignments in drafting this plan. Halton Healthcare’s Strategic Priorities of Innovate, Collaborate and Empower, captured in Pathway 2020, have informed the ways in which we approach improvement goals for quality and patient safety. Quality Dimensions, also embedded into our organizational fabric, connect our quality goals to the broader international, national and provincial quality improvement communities. As well, the organization has strategically aligned the quality issues contained within this plan, with the identified provincial imperatives articulated by the Ministry of Health and Long Term Care (MOHLTC), through the provincial health quality advisor, Health Quality Ontario. Eight indicators have been selected for the 2019/20 Quality Improvement Plan and include:

  1. Average number of inpatients receiving care in unconventional spaces per day
  2. Alternate Level of Care
  3. Emergency department wait time for inpatient bed
  4. Percentage of complaints acknowledged to the individual who made a complaint within five business days
  5. Patient experience: Did you receive enough information when you left the hospital?
  6. Medication Reconciliation at Discharge
  7. Readmission within 30 days for mental health and addiction
  8. Number of workplace violence incidents (overall)

This past year marked an important milestone in our quality journey as we successfully achieved Exemplary Standing in our Accreditation Survey in May of 2018 which served to bolster a greater focus on driving forward the Strategic Priorities within Pathway 2020 and maintain a sharp focus on quality, safety and creating Exemplary Patient Experiences, Always.

The development of this plan continues to increasingly engage the voice of the patient with key strategies, such as our Annual QIP World Café Event, anchoring early engagement in quality issues and change ideas. The voice of the patient is also being further embedded throughout the organization. Increasingly Patient and Family Advisors are actively engaged in operational and quality committees and quality improvement work alongside bedside care providers.

The annual QIP is comprised of two parts:

  1. Narrative: A brief overview of the organization's key quality improvement priorities for the upcoming year. It sets the overall context for the detailed descriptions of selected indicators and targets contained in the Work Plan.
  2. Work Plan: A detailed table that outlines our improvement targets and planned initiatives that will drive improvement in the indicators.

Please contact us for additional information on our Quality and Patient Safety Program by connecting with the Quality and Patient Relations department at 905-845-2571 ext. 4138.