QuaIity Improvement Plan 2020/21

The Quality Improvement Plan is a fundamental component of the Excellent Care for All Act (ECFAA), first passed in June 2010. This legislation requires that health service providers from all sectors develop an annual Quality Improvement Plan (QIP) for the following fiscal year and make that plan available to the public.

The 2020/21 Quality Improvement Plan builds on the successes of our 2019/20 plan with key areas of focus on transitions in care, the patient experience, and access to care. These areas of focus align closely with the Institute for Healthcare Improvement (IHI), Quadruple aim that considers ‘Better Outcomes, Lower Costs, Improved Patient Experience and Improved Clinical Experience’ as essential goals to optimize the health system. Eight indicators have been selected for the 2020/21 Quality Improvement Plan. These include:
1. Average number of inpatients receiving care in unconventional spaces per day
2. Alternate Level of Care
3. Emergency department wait time for inpatient bed
4. Did you receive enough information when you left the hospital?
5. Medication Reconciliation at Discharge
6. Repeat Emergency Department Visits for Mental Health
7. Number of workplace violence incidents (overall)
8. Discharge summary sent from hospital to primary care provider within 48 hours of discharge

The annual QIP is comprised of two parts:

1. Narrative: A brief overview of the organization's key quality improvement priorities for the upcoming year. It sets the overall context for the detailed descriptions of selected indicators and targets contained in the Work Plan.
2. Work Plan: A detailed table that outlines our improvement targets and planned initiatives that will drive improvement in the indicators.

Please feel free to contact us at for additional information on our Quality and Patient Safety Program at Halton Healthcare.

Contact Information

Joan Jickling
Director Quality and Patient Relations
Halton Healthcare
3001 Hospital Gate
Oakville, ON L6M 0L8
905-845-2571 x4473
jjickling@haltonhealthcare.on.ca