Patient and Family Advisors

Patient and Family Advisors partner with us to help shape the patient experience at Halton Healthcare. If you are interested and would like more information about becoming a Patient and Family Advisor please call us at: 905-338-4138.

What are Patient and Family Advisors?

  • The role of a Patient and Family Advisor is to work in partnership with the hospital to create a truly Patient and family-centered care environment and experience
  • Patient and family-centered care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families and healthcare providers (Institute for Patient- and Family-Centered Care, 2010)
  • Patient and Family Advisors provide an important perspective and have a direct impact across a wide range of hospital initiatives, programs, services and policies to improve the experience of care
  • Patient and Family Advisors participate in ways that best match their interest, experience and availability

How can you help us?

  • We are seeking patients, family members and caregivers who have received care at the hospital or one of its community service locations within the last two years, who are willing to share their experiences and perspectives to enhance patient care at Halton Healthcare
  • Through your role as Patient and Family Advisor, your input will positively influence the patient experience as well as future programs, services and policies

What is the expected time commitment?

It may be a one-time activity, such as sharing your hospital experience with health care providers or it may involve participation in a committee, working group or team. Advisors may also be interested in being part of the Patient and Family Advisory Council; the work with this committee requires a 2-4 hour commitment per month.

How can you apply?

Halton Healthcare invites patients, family members and/or caregivers of patients to complete the application to become a Patient and Family Advisor. Applicants will be interviewed and selection will be made to ensure a diverse representation of the communities we serve.

Download and fill out the application form and send it by email to, or print and send to the address below.

Halton Healthcare
Quality & Patient Relations
3001 Hospital Gate
Oakville, ON L6M 0L8

Frequently Asked Questions

How will I know that my application has been received?

If you apply by email, you will receive an automated reply acknowledging receipt of your application. In this message, you will be asked to confirm your application through the link sent to the email address you provide. If you do not see a confirmation email, your application will not be complete.

After submitting my application what are the next steps?

Patient Relations will contact you to book an interview. Following a successful interview, we may proceed with your references. If we are able to offer you a position, Volunteer Services will review the health screening requirements with you. This involves having a TB skin test done as part of your onboarding as a Patient and Family Advisor. There is typically a fee for this testing and Halton Healthcare is unable to cover this.

How long does it take before I can participate?

Within 2–4 weeks following the completion of the 2-step TB skin test. You will be required to attend a three-hour general orientation and any additional role-specific training required.

Do I need to pay for parking?

You will not have to pay for parking. Your identification badge will provide access to parking and the hospitals.