Accredited with Exemplary Standing

We are pleased to have achieved the highest level granted by Accreditation Canada

Patient Relations

We are committed to delivering exemplary patient experiences, always. We recognize that sometimes patients and their families may have concerns or wish to share their positive patient experience with us. To make continuous improvements we want and need to hear from you.

Patient Relations Advisor (with direct access to the President & CEO): Kelly Ingram

We encourage you to always speak with your nurse or doctor. If you’re not satisfied with the response (or if they’re not available), ask to speak to the Patient Care Manager. If you have concerns that are not resolved to your satisfaction, please contact Patient Relations in one of the following ways:

Telephone: 905-338-4138
Fax: 905-338-4685

How can Patient Relations help me?

  • Advocates for patients and families by helping to resolve concerns they may have about the care they have received
  • Supports patients and families by facilitating effective communication with staff and care providers
  • Provides information about hospital policies, processes and recommends next steps
  • Shares your ‘Compliments and Concerns’ with staff


Virginia's Story

Jane's Surgery Experience

A Meal for Two!