Exemplary patient experiences, always.


Exemplary Patient Experiences, Always.

HHS To Be Awarded NICHE “Exemplar” Status

Halton Healthcare Services (HHS) is the first Canadian hospital to be awarded "Exemplar" status for its NICHE (Nurses Improving Care for Healthsystem Elders) program. NICHE is an international program designed to help hospitals improve the care of older adults. The "Exemplar" status recognizes HHS’ ongoing, high-level commitment to providing exceptional geriatric care throughout its three community hospitals.

The "Exemplar" status is the highest of four possible program levels and was awarded to HHS following a rigorous self-evaluation of its NICHE program.

These requirements include implementation of the NICHE Geriatric Resource Nurse (GRN) Model as well as evidence-based protocols and systemic age-sensitive policies; the inclusion of patient, families and community-based providers in planning and implementation of NICHE initiatives; and assuming regional and national leadership roles

“The "Exemplar" status reflects our commitment to providing patient-centred care for older adults and our journey in developing and growing a robust NICHE Program,” says Kim Kohlberger, HHS Rehabilitation & Geriatrics Program Director.

Ont. Health Study

“Through our participation, we have developed evidence-based, interdisciplinary approaches that promote better outcomes, positive experiences, and improved care for the older adults in our hospitals. This leads to greater satisfaction for our patients, their families and our staff.” Kohlberger added.

“We were the first community hospital in Ontario to be designated as a NICHE hospital in 2009,” continues Ms. Kohlberger. “Since then, we established our Safer Elder Care Steering Committee and under the leadership of our HHS NICHE Program Coordinator, Nurse Practitioner Colleen Silver, we successfully developed a strong network of Elder Care Mentors and Champions among our healthcare providers. We have also implemented a wide range of clinical assessment tools and management protocols, and hard-wired best practices into our culture of care to successfully address inter-related geriatric issues such as delirium, safe mobility, and falls.”

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